Resources for Merchants and Financial Institutions

State law requires service companies, technicians, and merchants to take steps to protect consumers through mandatory reporting and by disabling fuel dispensers where a skimmer has been found.

When a service technician finds a skimmer, they must report it to the merchant immediately. Whether a skimmer is found by a service technician or a merchant, the merchant is responsible for immediately notifying law enforcement and disabling all dispensers where skimmers have been located.

The merchant must report the discovery to TDLR within 24 hours using the online webform. Dispensers must be taken out of service until law enforcement or TDLR has responded to ensure that the devices have been properly removed.

Report the discovery of a skimmer to TDLR.

If a law enforcement agency informs you that they cannot respond to your location to remove the skimmer, send an email to TDLR immediately so they can respond to the scene as soon as possible.

ATM & Point of Sale Skimmer Reporting Requirements

New State law requires financial institutions, ATM technicians, merchants, and any entity owning, or maintaining any electronic payment terminal to immediately notify local law enforcement when a skimmer is found. The terminal where the skimmer was found must also be temporarily disabled to prevent tampering. Additionally, a report MUST be made to the Texas Financial Crimes intelligence Center through the FCIC reporting portal.

Watch the video below to see a full explanation of the law, all of its requirements, and how to make a report to the TX FCIC.

For access to the FCIC reporting portal send an email TXFCIC@fcic.texas.gov from your official employer/agency email address. For immediate assistance contact our Operations Center at 903-707-8270

Learn more at the EBII 2025 Annual Conference.